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Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 9270
Experience:  8+ years of professional experience
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This is not exercise equipment. it is a nR-5 massage chair

Customer Question

this is not exercise equipment. it is a nR-5 massage chair micro touch. the chair vibrates but the balls that massage the back quit working
JA: What's the make/model of your device? How old is it?
Customer: model is R-5 the serial # is mt03300025. i am not sure how old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it was given to me broke . so far all I did was get the dust out of it by blowing it out. the vibrating works ok the kneading ,inverse ,tapping & rolling speed reads error on remote
JA: Anything else you want the equipment expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Exercise Equipment
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Look for blown fuses in the chair electrics and electronics.

The back not working, might mean a blown fuse, or dirty wiring (so cleaning and re-seating all removable connections would be ideal), or perhaps a defective circuit board. But cleaning all removable connections and re-seating them in place (unplugged and with power Off of course) would be the right first measures to try.

Let me know how it goes, please, and what you find out.

Customer: replied 1 month ago.
Just check the fuses they look good and every time I got to the kneading I hear a click and then the remote reads error so do you think maybe it grounding out on something ?
Expert:  Russell H. replied 1 month ago.

The remote is usually not the problem - esp. if it produces any reaction.

If a click is heard then relays or actuators are working - but whatever they pass power to, is not. Motor(s), linkage(s)... it might be any of those. Or even the power they are passing, perhaps isn't there.

To tell what is going on, some measurement of wires and terminal points would be necessary.

Customer: replied 1 month ago.
Ok let me check this thank you so much I'll get right back to you
Expert:  Russell H. replied 1 month ago.

That's OK... I'm in Eastern Time, and will have to be offline soon.

Let me know tomorrow anytime, how it goes, and what you find out, etc. Thanks.

Customer: replied 1 month ago.
Hey can you find out where I can get a control board the main one I believe that is the issue
Expert:  Russell H. replied 1 month ago.


(800)(###) ###-####/strong> between 6:00 AM and 5:00 PM PDT Monday through Friday.

Be sure to have your Model and Serial Number available when you call in.

If this answers your question, please rate my answer. A five-star rating would be appreciated!