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Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 9522
Experience:  8+ years of professional experience
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I have a NordicTrack A.C.T Model NTCW90907.2. The motor is

Customer Question

I have a NordicTrack A.C.T Model NTCW90907.2.
The motor is stuck on a high setting and will not go back down.
Submitted: 3 months ago.
Category: Exercise Equipment
Expert:  Rusty replied 2 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 2 months ago.

Do you still need help with this? Have you unplugged it and plugged it back in?

Customer: replied 2 months ago.
I keep it unplugged. The power adapter is putting out the proper 6 volts. I get about 5.8 volts at the motor.
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

The problem you are asking about could be from either a stuck mechanical linkage, or from a motor controller circuitry error, more likely.

Have you tried a reset of the NordicTrack machine in question, using console buttons?

Have you tried a calibration of the incline, again using console buttons?