How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rusty Your Own Question

Rusty
Rusty, Customer Service
Category: Exercise Equipment
Satisfied Customers: 5521
Experience:  Over 20 years electronics experience. How may I help you today?
63817454
Type Your Exercise Equipment Question Here...
Rusty is online now
A new question is answered every 9 seconds

I have a True TSXa (not sure how old it is as we bought it

Customer Question

Hello, I have a True TSXa (not sure how old it is as we bought it used) and we have recently started getting an error code saying "resistance motor 2 error" or something like that. We've also had issues with the buttons on the display not working but we've been able to use it in manual mode so that's not as a big a deal. I'm very handy with tools so if you can help me figure out what motor is bad I should be able to do the repair. Thanks so much and I'm glad I found your site! Dane
JA: What's the make/model of your device? How old is it?
Customer: True TSXa, not sure the age. Is there a code somewhere on it that shows the date?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: A couple of weeks. The elliptical would stop working and flash the error code and typically if we unplugged it and restarted it it would work fine but now we get the error whenever we increase the resistance.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: No, that should do it. Thanks!
Submitted: 3 months ago.
Category: Exercise Equipment
Expert:  Rusty replied 2 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 2 months ago.

Do you still need help with this?

Expert:  Rusty replied 2 months ago.

.