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Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 15454
Experience:  Over 16 years of experience installing and repairing electronics.
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Our True treadmill says "Key Stuck Num 2". No other button

Customer Question

Our True treadmill says "Key Stuck Num 2". No other button works. We tried unplugging it. It didn't help. Any ideas?
JA: What's the exact make and model of the treadmill?
Customer: True HRC Heart Rate Control. Model # Z5 Classic.
JA: What troubleshooting have you tried?
Customer: Trying to clear it and unplugging it for an hour or so.
JA: The equipment expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks.
Submitted: 2 months ago.
Category: Exercise Equipment
Expert:  Pete replied 2 months ago.

My name is***** will try my best to help you with your question.

This problem can occur if one of the buttons is sticking down on the console.

Turn the machine off and try massaging the buttons to see if that helps release any stuck buttons.

If that doesn't work, you will need to contact True and order the button overlay replacements and have them fitted to the machine.

If you need contact details for a repairer in your area please let me know your zip code.

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You can always reply back at any time if you need further assistance.