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Louie
Louie, Technician
Category: Exercise Equipment
Satisfied Customers: 12053
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sole 63 is not inclining/declining. Where do I start.

Customer Question

Sole 63 is not inclining/declining. Where do I start.
Submitted: 10 months ago.
Category: Exercise Equipment
Expert:  Louie replied 10 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, it would appear to be a stuck incline motor/gear/mechanism. Proposed preliminary tries (if have not been done) with the unit unplugged:

  • • 3 screws at the back to release the motor cover;
  • • try manually turning the incline motor to jar loose the mechanism;
  • • if still stuck and/or incline motor completely inoperable, consider a replacement. Click HERE.
Customer: replied 10 months ago.
Do I unbolt the shaft off the frame to turn and loosen it.
Expert:  Louie replied 10 months ago.

Yes please.