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treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4753
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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The control panel on my preform tour de france exercise bike

Customer Question

the control panel on my preform tour de france exercise bike seems to have no power. If I pull the cover off (above pedals) there are lights on so there is power to the unit.
JA: How long has this been going on?
Customer: Sometime overnight. I had no issues prior to this. There is no way to control the magnetic resistance
JA: What troubleshooting have you tried?
Customer: nothing
JA: The equipment expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: thanks but no
Submitted: 3 months ago.
Category: Exercise Equipment
Customer: replied 3 months ago.
I did not manage to get my email down before***@******.***
Expert:  Michael replied 3 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

May I have the Full model # ***** your Tour De France?

Also how old it is?

And did it fail while in operation? Also was this unplugged?