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Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 15427
Experience:  Over 16 years of experience installing and repairing electronics.
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Horizon Treadmill, E21 error after starting operation. Seems

Customer Question

Horizon Treadmill, E21 error after starting operation. Seems to occur once speed reaches about 4 km, so can occur after about 15-20 seconds, or i just selected the weightloss option, it ran for about 2min until it increased speed to 4.2km, then E21 appeared.
JA: Thanks. Can you give me any more details about your issue?
Customer: Sorry - my name is***** more details, except that I had moved it from one room to another, having to dismantle then re-assemble to get thru door. In the wiring loom is there just one connection - a flat black plug with about 5 wires? There is another small white square plug with 2 wires but I don't think that was connected to anything originally.
JA: OK got it. Last thing — Exercise Equipment Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 6 months ago.
Category: Exercise Equipment
Expert:  Pete replied 6 months ago.
Expert:  Pete replied 6 months ago.
Hi, just checking in on your question as I haven't heard back from you yet. Do you still need assistance with this?