How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 9297
Experience:  8+ years of professional experience
Type Your Exercise Equipment Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I can't get my incline treadmill to connect to the internet.

Customer Question

I can't get my incline treadmill to connect to the internet. It recognizes my network then disconnects. Any suggestions?
Submitted: 7 months ago.
Category: Exercise Equipment
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I presume you are trying to connect by WiFi.

If so, was the router or WiFi station recently reconfigured ? Or reset?

Can you still connect by WiFi from other devices, e.g. computer, handheld?

How can you tell that it recognizes your network?

Can you connect manually? or is it automatic connecting that you're trying to do? if automatic, try connecting manually, see where exactly the connecting process fails. If your WiFi router was reset, it may have lost its 'password' and be back to no-WiFi-passphrase-watever factory condition. So if it rejects your (former?) passphrase, try entering no passphrase whatever, see if that connects.

Let me know what happens, plus other details. Thanks.

Customer: replied 7 months ago.
Hi Russel-
No, I haven't reconfigured my wireless. I have not moved or changed my router . I have not changed my passwords. All other devices are functioning just fine. The name of my server comes up on my treadmill. It will flash connected then a second later, disconnected . I can use my wifi music next to the treadmill without any difficulty.Thanks,
Expert:  Russell H. replied 7 months ago.

Try a manual connection (since it appears it is an automatic configuration that is managing the connection.) Enter all information over again, for the connection, and watch closely to see how it acts.