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Pete
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 15768
Experience:  Over 16 years of experience installing and repairing electronics.
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My True 5000 SE is raised to very steep grade and I cannot

Customer Question

My True 5000 SE is raised to very steep grade and I cannot get it back to level, can you help me?
Submitted: 9 months ago.
Category: Exercise Equipment
Expert:  Pete replied 9 months ago.

Hi there,

Customer: replied 9 months ago.
Where is the answer?
Expert:  Pete replied 9 months ago.

Can you let me know what you have tried so far, so I don't repeat any steps?

Expert:  Pete replied 9 months ago.

Or if you haven't tried anything yet, then start by taking the motor cover off and take the screw out of the bottom of the incline motor that is attached to the screw assembly. Once you remove the screw you should be able to break the incline motor free from the position it is stuck in. Move the incline up and down with the screw still off (laying the treadmill on its side can make this easier). Once it goes up and down (hold the screw so it goes in and out) reattach the motor screw then run a calibration.

Customer: replied 9 months ago.
Unplugged, let sit and plug back in,
still will go down. Tried to lower using up & down switch. Is there a mechanical way to lower?
Expert:  Pete replied 9 months ago.

Yes, remove the screw (see my previous post)