Hello. Thank you for coming to JustAnswer.
Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. Please let me know if there as any additional information that you feel might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.
I haven't seen this happen before - it sounds like a problem with assembly. I'm going to upload the exploded parts view so we will have a reference. Check the positioning of number 35 on this diagram.
Is it possible that one of those parts of the frame is bent? I have seen that happen before.
All this is dependent on the axel and the sealed bearing (31, 33). And I would say to look there, but from one of the pictures, it looks like there is no room for 29 to move inward - is that the case? Why is the belt not on the grooves of the eddy when it is on? It looks like it hasn't been placed on all the tracks/grooves.
It should be in the groove furthest on the outside.
Actually, that's really far off. Something is definitely wrong with the assembly... either a wrong part or an incorrectly placed part... there's no question. In the original pictures, the difference seemed to be very small. But here, I can see that's not the case. This is definitely nowhere near where it should be... at least from what I can see in the picture. Pictures CAN be deceiving, but this looks significantly different from what I expect to see.
Where did you get it? I would contact them. In this case, it's new, so they shouldn't charge you to come look at it. I think a tech needs to eyeball it to see if the wrong part was included somewhere.