Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I think that if the elliptical never worked properly, and has always had this problem in the pattern of reverse-response that you report, then either it has a defective resistance motor controller board from the manufacturer, or it was assembled wrongly (with two wires reversed on the resistance motor, or a similar wrong assembly detail) at the factory.
If this has developed recently, or if it worked properly before this as to resistance, then that is a bit harder to settle at this point. Are there any other problems that you have noticed? how old is the elliptical in question?
Does the resistance work properly in any other mode than Manual ?
How old is the Elliptical in question (measured from the date of original purchase) ?
At this point I am not sure whether it is proper operation (according to some bizarre notion that 'higher resistance setting means less resistance'), or a case of mis-manufacture or improper assembly. But if it is still within warranty coverage period - or better, within the vendor's return-exchange period - the conclusion that it is a manufacturer's error or culpability would be all the more significant. So let me know, please - and a last question also: When you turn 'down' the resistance, does the actual resistance increase?
Are you using the controls on the upper right side of the console, labeled
If so, try holding down the STOP key for 3 seconds to reset the console, then after that, try setting resistance again, and see what the results are after that reset, please. And let me know. Thanks.
Are you using the controls on the upper right side of the console, please?
OK. I examined documentation about the resistance function, and while I cannot find specifics for this specific model, my impression is that what you report is abnormal.
1: you can simply put up with it, or wait for it to develop into worse (if it does - by no means certain.)
2: you can have the machine repaired by a pro tech at the job of maintaining and repairing these models of this make.