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Ask Wayde Alfarone Your Own Question

Wayde Alfarone
Wayde Alfarone, Engineer
Category: Exercise Equipment
Satisfied Customers: 42
Experience:  Engineer at Critical Mass/Icon Enterprises
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How to get a towel stuck out of the chain

Customer Question

how to get a towel stuck out of the chain
Submitted: 12 months ago.
Category: Exercise Equipment
Customer: replied 12 months ago.
I had my stairmaster going- and the cabinet is "open" and the towel rolled off my neck and is now stuck in the stair master-- the CHAIN DOES NOT MOVE-- and so i can not get the towel out of the chain or the machine working-
Expert:  Wayde Alfarone replied 12 months ago.

Hi my name is*****'m a 30 year veteran consumer electronics engineer. I'll help you today.

Expert:  Wayde Alfarone replied 12 months ago.

First, can you please tell me the model number of your Stairmaster?

Expert:  Wayde Alfarone replied 12 months ago.

Also, this may take some mechanical dexterity... Are yo fairly mechanically inclined? The units have chains, cogs, rollers etc....

Customer: replied 12 months ago.
Pt 4000
Expert:  Wayde Alfarone replied 12 months ago.

Ok, can you remove the right side cover?

Expert:  Wayde Alfarone replied 12 months ago.

You will see the chain and you should be able to see the master link.

Expert:  Wayde Alfarone replied 12 months ago.

PLEASE make sure the machine is unplugged from the wall....

Customer: replied 12 months ago.
I removed the cover and I see the chain on the right side and the towel stuck in that change that will not rotate for me
Customer: replied 12 months ago.
Ok the machine is unplugged
Customer: replied 12 months ago.
I have to run out for thirty minutes can I get you when I come back ?
Expert:  Wayde Alfarone replied 12 months ago.

Absolutely

Expert:  Wayde Alfarone replied 12 months ago.

This won't be too difficult...

Customer: replied 12 months ago.
Ok I'm back home and in my garage at the stairmaster can you tell me what to do next
Customer: replied 12 months ago.
I'm back
Expert:  Wayde Alfarone replied 12 months ago.

I'm here, sorry was on break

Expert:  Wayde Alfarone replied 12 months ago.

So the chain doesn't move in the conventional way, but you may be able to carefully wigglr the towel out.

Expert:  Wayde Alfarone replied 12 months ago.

If not, then the master link needs to be removed to loosen the chain

Customer: replied 12 months ago.
Well I tried that and it doesn't budge
Expert:  Wayde Alfarone replied 12 months ago.

Ok, can you locate the master link?

Expert:  Wayde Alfarone replied 12 months ago.

It goes into the chain, and into the pedal arm.

Expert:  Wayde Alfarone replied 12 months ago.

To remove it you have to locate the one side of the link has has a slotted plate

Expert:  Wayde Alfarone replied 12 months ago.

There's a second master at the spring end, so which ever is easier.

Customer: replied 12 months ago.
Ok let me look what does slotted mean
Expert:  Wayde Alfarone replied 12 months ago.

Let me try and find a picture for you.

Customer: replied 12 months ago.
What kind of tool do I use to remove the master link once I find it
Expert:  Wayde Alfarone replied 12 months ago.

Should look similar to this...

Expert:  Wayde Alfarone replied 12 months ago.

Taking a while to send, sorry

Customer: replied 12 months ago.
Ohhhh ok I can find that link hold on I'm going back down to the garage
Expert:  Wayde Alfarone replied 12 months ago.

Depending on which chain the towel is stuck in, you will have to remove one, or both chains to fix the problem. Be careful to note how the chains go back on. Take a pic first if need be.

Customer: replied 12 months ago.
Ok I found the master link
Expert:  Wayde Alfarone replied 12 months ago.

Great, once that is removed, you will definately be able to get the towel out.

Expert:  Wayde Alfarone replied 12 months ago.

I hope I have helped to your satisfaction since excellent service is my number 1 goal! If so, please rate me accordingly (this is how I get paid). If you need any other help, I am here. ~Wayde~

Customer: replied 12 months ago.
But how do I losten the master link how do I get it open or off ?
Expert:  Wayde Alfarone replied 12 months ago.

Use a medium size flat head screwdriver. Push against the edge that is open and it will pop off.

Customer: replied 12 months ago.
Ok I'll do my best thank you - I can't tell which little side is open
Expert:  Wayde Alfarone replied 12 months ago.

I'm going to send you a link to a youtube video (kind of cheesy but you'll get the idea), it's on a bicycle but same idea.

Expert:  Wayde Alfarone replied 12 months ago.

Also, here is a close up to help you

Expert:  Wayde Alfarone replied 12 months ago.

here

Expert:  Wayde Alfarone replied 12 months ago.

The link on top is what comes off.

Expert:  Wayde Alfarone replied 12 months ago.

I hope the information I supplied you with was able to solve your problem. If you would, please be sure and rate my service 3 stars or higher for my efforts. This is how I make my living. If you need any other help, please message me and I'll be glad to assist. Thank you, ~Wayde~