Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
If the unit is out of warranty, I recommend to have it checked by Sears Home Repair Service, even if you have not bought it from Sears. As this is probably an issue with the motor I suggest to have it checked by a technician with experience fixing these units.1- In order to request an appointment you can click here===> Repair Appointment <=== Click Here
2- Then click "Schedule a repair"
3- At the bottom, please select "Elliptical Machine"
4- Enter zip code, brand, nature of problem warranty status, then click Next. For Brand choose "Healthrider".
5- Click Next and follow the prompts.
Or just call 1-***-***-****
They will tell you what's wrong with the unit and give you an estimate to repair it.
Remember this doesn't have to be the final communication. We can continue the conversation for no additional charges.
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