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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Exercise Equipment
Satisfied Customers: 14575
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We have a healthrider H90e eliptical. Similar to the

Customer Question

We have a healthrider H90e eliptical. Similar to the previous question, the magnetic resistance is not working when we press the buttons. I can hear the 6v tension motor run when I apply power from a 9v battery, but the cam hardy turns if at all, and does not stop no matter the polarity.
At this point I might spend $70 to try a new motor, but I can't get any voltage reading at the old motor leads when I press the buttons on the panel either. Does this indicate even more problems, or is the circuit switched (ie wont power at all with a bad motor still connected)? I'm not going to try to swap out a panel or harness too. Thanks!
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  John replied 1 year ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

If the unit is out of warranty, I recommend to have it checked by Sears Home Repair Service, even if you have not bought it from Sears. As this is probably an issue with the motor I suggest to have it checked by a technician with experience fixing these units.

1- In order to request an appointment you can click here===> Repair Appointment <=== Click Here

2- Then click "Schedule a repair"

3- At the bottom, please select "Elliptical Machine"

4- Enter zip code, brand, nature of problem warranty status, then click Next. For Brand choose "Healthrider".

5- Click Next and follow the prompts.

Or just call 1-***-***-****

They will tell you what's wrong with the unit and give you an estimate to repair it.

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Thank You and I wish you all the best. GOD Blessings!!!

John

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