Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Is the resistance level stuck at the minimum, or at the maximum? have you tried changing it both upward and downward ? or is it at a minimum or maximum and not able to be changed in both directions as a result?
I would advise you to shut off the bike for awhile - overnight, ideally. And meanwhile, check whether connections/cables from the console are tight, not tugged out of sockets/plugs, not damaged nor cut nor twisted much, etc.
Let me know what I have asked about, above, and what the result is, and I will advise you further as appropriate. Thanks.
OK. Let me know, at your convenience. Thanks.