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Michael
Michael, Technician
Category: Exercise Equipment
Satisfied Customers: 9138
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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I have a Nordictrack e5vi and the display works but won't

Customer Question

Hello! I have a Nordictrack e5vi and the display works but won't track how far I run, time, calories...but it is lighted up and and I can make changes. All buttons work including the fan. Any suggestions??
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  Michael replied 1 year ago.

Hi, I'm Tech Michael and I will help you with this.

May I have the full model #?

Also how old your treadmill is?

And does everything else seem to work well with the exception of the miles?

Thank you

Tech Michael

Customer: replied 1 year ago.
Nordictrack E5Vi - NTEL05609.0 6VDC. 2 A
Serial # *****It's about 5 years old with low to average use. The time, distance, and speed do not work. The heart rate works and everything else on the display works. I'm not sure if I felt any change in digital resistance when I was playing with that. It almost seems like something in the pivot wheel got disconnected.
Customer: replied 1 year ago.
I found it...pinched wire in the pivot wheel.
Expert:  Michael replied 1 year ago.

Hi thanks, ***** ***** wire appear damaged inside the insulation on the wire?

Expert:  Michael replied 1 year ago.

Also how many conductors does that wire contain?

And does it seem to branch out to different locations?

And where does it actually run to?

Thank you for your patience.

Expert:  Michael replied 1 year ago.

If you are in the US, I can call you if you will accept this offer I will send, it may be easier to work this problem out over the phone. I will keep that at $5.00 if you are in the US.

Thanks

Tech Michael

Customer: replied 1 year ago.
I can fix these wires. Thanks! Easy money for you:)
Expert:  Michael replied 1 year ago.

Hi, it doesn't matter to me if you accept or not other than its easier to explain and get all the details, most people do not know what to do in this case lol.Consider yourself skilled ;-)

The wire may the issue here but it may also be the console. do you have a meter to check each conductor for continuity as that is the next step.

Thanks

Michael