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Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 9536
Experience:  8+ years of professional experience
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I have a Image 15.0 that I been using regularly since 2008.

Customer Question

Hi, my name is ***** ***** I have a Image 15.0 that I been using regularly since 2008. But now something happened to the console and stop working, the only buttons that work are stop, fan and the number 2. What do you think? Could you please help me?
Submitted: 1 year ago.
Category: Exercise Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I suggest that first of all, you do a hard reset on the machine.

While it is On, unplug it from the power, sharply and suddenly.

Leave it that way, for at least 2 hours, unplugged. p

Plug in again to the power, only after that time has elapsed. (If it has a power switch, turn the power switch Off just before plugging it in again.)

Turn it On. See if it now operates properly.

If that cures it, the problem is temporary, and owing (most likely) to either a transient power surge, or else to a bit of static discharge owing to someone with a bit of static electricity touching the console and shocking the electronics of it.