My treadmill is stuck on the incline mode and is unresponsive otherwise. What can I do?
Make: Image 15.0
Model: 15 Q
The reset button, plugging and unplugging, disconnecting electrical hook ups then reconnecting.
Hello, I am Engineer John C., I will be your expert today.Is your equipment still in warranty? Please click the "Reply to expert" button below to let me know.Thank you.
The equipment is not under warranty.
let's first try to calibrate it: 1. remove safety key 2. press and hold the speed+ and stop keys at the same time 3. Put the safety key in/on and release the keys 4. press stop once 5. hit the incline + arrow and let the incline go the whole way up and down 6. remove safety key and tryif this doesn't correct the issue follow the steps below:Sometimes incline motors will get frozen in position and need broke free.Take the motor cover off and take the screw out of the bottom of the incline motor that is attached to the screw assembly. Once you remove the screw you should be able to break the incline motor free. run the incline up and down with the screw still off( laying the treadmill on its side may make this easier). Once it goes up and down (hold the screw so it goes in and out) reattach it then run the calibration described above. If it was just stuck it should work fine.If these instructions do not work to fix the incline motorcheck your main harness running down the right leg for breaks in the wires or a loose connection if nothings found you can switch the red and black wires on the incline motor terminal block and see if it goes down. If it does you know you are only getting voltage to one side of the motor. There is a schematic under the motor hood that tells you what the voltage should be when you press the up or down keys. Use a multi-meter to see if you are getting the correct voltage coming from the console to the motor control board and then from the board to the motor. If no voltage from console-replace console if you have voltage from console but not from board - replace board and finally if you have voltage from console and from board replace motor. You will need to test the voltage both when pressing the up key and the down key.
We are still having trouble. The entire control panel does not take commands; it does not respond.
Then the console is bad and will need replaced. Unfortunately the manufacturer does not sell internal console parts so you have to replac ethe whole console. You can try this first before replacing it:Remove the console from the treadmill and remove the backremove and reattach the ribbon cables that run from the keypads to the control board (they are flat plastic strips that push into the board).remove and reattach all the connections on the consolereattach the console and calibrate by doing the following:1. With the key off press the speed + and stop buttons at the same time and hold2. place the key on and release the buttons3. press the stop key once4. press the speed up til it reaches 855. if your max speed is 10 mph then it should read about 9.8-10.2If the keys will not work then the console is bad and would need replaced. You have to buy the whole console because the manufacturer does not sell just the touchpad overlay assembly.
20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon