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why does my life fitness X5 elliptical have a problem with

 
huvster's Avatar
  • Answered by:huvster
  • Technician
  • Positive Feedback: 91.6 %
  • Accepted Answers: 516
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in Exercise Equipment

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Customer Question

why does my life fitness X5 elliptical have a problem with the resistance system(it shows the word "OFF" during my workout where the level should be displayed) and what caused it?

 

Optional Information:
Make: Life Fitness
Model: X5 elliptical cross trainer

Already Tried:
Unplugging it

Submitted: 314 days and 22 hours ago.
Category: Exercise Equipment
Value: $29
Status: CLOSED
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Expert:  huvster replied314 days and 20 hours ago.


huvster : Most likely its your brake assembly or your dc motor.
huvster : It can also be your console.
huvster : When you change the resistance listen inside the flywheel part of the machine for a small humming noise
huvster : If you hear it then your dc motor is ok
huvster : If the resistance is stuck on hard and does not change then its your brake
huvster : Otherwise that leaves your console
Customer :

I think I am understanding you, but want to make sure- when you say, "If the resistance is stuck on hard and does not change" do you mean when I notice the words "OFF" it feels like it's on the hardest level(it's stuck on hard)? That's exactly what it feels like- when I hear the beep and see the word OFF, it feels like I am trying to tread through mud. Do you think this could be the problem? I don't hear anything like a humming noise....I really need to know- how could this have happened? I have someone else using my elliptical, and suspect she is being too rough with it.

huvster : So it works fine until it says off? If so then its your console with an electrical issue and needs to be replaced
huvster : You cant really be too rough with the machine unless your very jerky on the machine
huvster : Those are the 3 common issues with all bikes and ellipticals...its the electronics and the resistance system
Customer : I took the console off of the base, unplugged every plug and then repligged it all in....I was able to workout for a while, maybe 10 minutes and then the OFF came on. I
huvster :

Its most likely your console has a short in it and needs to be replaced

Customer : What do you think is next- should I try to find a new console and replace it myself? Or should I get a life fitness technician to come service it? I callled them and was told it will cost $110/hour plus a $100 travel fee....plus parts...
huvster :

yea, get a new console and do it yourself

huvster :

just the 4 screws and the the wires in the back, very easy

Customer : Ok thanks. I appreciate your help.
huvster :

if it works normally for a little bit, then you know everything is working correctly

huvster :

The brake and dc motor will work, or they wont. Once broken, they cant start to work again

huvster :

so that points to the console sending them a bad signal, causing the off

Customer : Where do I find a new console? I don't remember what year I bought it- do I need to know the year it was manufactured to buy the correct console?
huvster :

serial number on the console and base should be all you need

huvster :

its like the vin # XX a car, gives you all the info on the product

Customer : Do you know where to purchase one?
huvster :

i use fitnessrepairparts.com or treadmilldoctor.com

huvster :

or you can try calling life fitness for a price as well

huvster :

1800-735-3867

huvster :

option 1 then option 2

Customer : Hi- sorry I haven't rated your answer yet. It looked like you were finishing your answer when you mentioned at the end of your last reply, "option 1 then option 2" but I never received the rest of your reply(option 2) after that part of your answer. Can you tell me what option 2 is, or can you not go any further than that?

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Expert:  Michelle-Mod replied308 days and 19 hours ago.


Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!


Customer replied308 days and 15 hours ago.

Hi- yes, I have been waiting for him to reply with the rest of his answer. It says option 1(which I received info on) and the option 2 he never elaborated his answer as to what option 2 is. I've tried to contact him and have not received a response. So is that it and I need to rate his answer? It feels like he didn't finish his reply...... Let me know how to proceed. Thank you.

~Maggie

Accepted Answer

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Expert:  huvster replied308 days and 10 hours ago.

You will get a life fitness tech to talk to you call the number hit one then two then give them your serial number and they can give you a price on parts

Expert TypeTechnician
Category: Exercise Equipment
Pos. Feedback: 91.6 %
Accepts: 516
Answered: 7/16/2012

Experience: I have over 5 years experience in all fields of fitness equipment repair and service

Ask this Expert a Question >
Customer replied290 days and 9 hours ago.

Hi- I have had someone look at my elliptical and it is the console. Apparently the X5 console problem I have is a common problem....Thank you again for your help!


Maggie

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Expert:  huvster replied290 days and 9 hours ago.

Great, if you have any other issues let me know!

 
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