How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask treadmilltech Your Own Question

treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 5645
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
Type Your Exercise Equipment Question Here...
treadmilltech is online now
A new question is answered every 9 seconds

My CX 998 just broke down, the resistance suddenly lifted all

Customer Question

My CX 998 just broke down, the resistance suddenly lifted all the way and is stuck in that position
Submitted: 5 years ago.
Category: Exercise Equipment
Expert:  treadmilltech replied 5 years ago.
Depending on which version you have is how it is calibrated.
try holding the fan button in for 10 seconds and if the screen changes hit the lowest level and it should start to calibrate the incline. If that doesn't work hit the display button for 10 seconds and do the same thing. If it wont calibrate you will need to replace the whole lift motor.
treadmilltech and other Exercise Equipment Specialists are ready to help you
Customer: replied 5 years ago.
i have just recieived the lift motor and can't seem to remove the piece that holds it in place
Expert:  treadmilltech replied 5 years ago.
Try removing the bottom screw and turning the screw by hand to unjam it.
Customer: replied 5 years ago.
There is a steel shaft or pin that holds the motor that i don't know how to release, it has a flat surface on either side and passes through the top of the motor.