How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask treadmilltech Your Own Question

treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 5645
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
32169475
Type Your Exercise Equipment Question Here...
treadmilltech is online now
A new question is answered every 9 seconds

Hi, I have a nordictrack audiostrider 990 that was working

Resolved Question:

Hi, I have a nordictrack audiostrider 990 that was working just fine until a few weeks ago when it didn't immediately turn on when starting to exercise. Now it doesn't turn on at all making it impossible to adjust the height or resistance level nor to monitor the distance/calories etc. I believe the problem is with the sensor. How do I fix this.
Submitted: 4 years ago.
Category: Exercise Equipment
Expert:  treadmilltech replied 4 years ago.
The sensor needs to be within a credit cards width of the magnet on the flywheel. Make sure the magnet has not fallen off. You can test the sensor with a meter by seeing if it opens and closes when the magnet passes by. If it does not replace it , purchase at iconservice.com , if it does then replace the console. You can purchase a console from the same site or eBay.
Customer: replied 4 years ago.
Thanks for the quick reply but I think I need a more dumbed down version.

1. Where is the sensor and how do I get to it?
2. You say I can test the sensor with a meter. What meter? and what do you mean by opens and closes? I thought it was electronic?
3. What is the console?
4. If it is broken, is there a way to bypass the sensor so that the machine is always on when plugged in in order to be able to switch resistance levels and heights? I realize I wont get calorie counts and such, but being able to control resistance is more important.
Expert:  treadmilltech replied 4 years ago.
1. Remove the side shields and the sensor is a small cylinder mounted close to the flywheel and when the flywheel spins the sensor has internal parts that react to the magnet mounted to the flywheel.
2. You would need a multi meter(ohm meter) and if you unplug the sensor there are two wires you can place the meter leads on and if you spin the flywheel, when the magnet passes the sensor it will cause the needle on the meter to jump or if the meter is digital it will give a reading.
3. The console is the display panel
4. I have never tried to bypass the sensor before so I am not sure how that would work. If you wanted to try it, unplug the sensor and put a piece of wire into the plug to connect the wires. If it doesn't work it is because the console may require a pulsing signal from the sensor to function. It may work though, let me know.

I do want to let you know the sensor is very inexpensive to replace.

Edited by treadmilltech on 9/23/2010 at 1:04 AM EST
Customer: replied 4 years ago.
Hi, I opened up the side panels and found the fly wheel with the magnet still attached. However I don't really know where the sensor is. It is kind of a tight spot and there is a whole mess of wires. Do you have a schematic to identify the sensor or at least what color wires are running to it? What is the proper way of adjusting it so as not to break it?
Expert:  treadmilltech replied 4 years ago.
It is mounted right below the tension motor, which is mounted to the eddy mech assy. Here is a link to a blow up diagram of your unit look at part #50.

http://www.iconservice.com/CustomerService/partsPartsList.do?model=23669&modelName=NORDICTRACK+AUDIOSTRIDER+990+ELLIPTICAL&version=0&company=11

just copy and paste the whole http address into your browser and then hit exploded diagram and it will download.

Just loosen the screw that holds the sensor and slide it into proper position or replace if needed and the sensor can be ordered from the same site.
treadmilltech, Technician
Satisfied Customers: 5645
Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
treadmilltech and 2 other Exercise Equipment Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • treadmilltech

    Technician

    Satisfied Customers:

    4727
    20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
< Last | Next >
  • http://ww2.justanswer.com/uploads/kingcobra80/2010-3-3_02422_jim.jpg treadmilltech's Avatar

    treadmilltech

    Technician

    Satisfied Customers:

    4727
    20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
  • http://ww2.justanswer.com/uploads/HU/huvster/lovebirds.64x64.jpg J.T.'s Avatar

    J.T.

    Technician

    Satisfied Customers:

    636
    I have over 8 years experience in all fields of fitness equipment repair and service.
  • http://ww2.justanswer.com/uploads/PR/protek480/2012-6-6_231848_DonkeyboyLarge.64x64.jpeg Craig's Avatar

    Craig

    Technician

    Satisfied Customers:

    510
    35 years troubleshooting all types of electrical equipment and appliances.
  • http://ww2.justanswer.com/uploads/rv007/2009-5-30_203450_justneil.jpg Neil's Avatar

    Neil

    Technician

    Satisfied Customers:

    142
    NZCE Electronics and Computing
  • http://ww2.justanswer.com/uploads/IReallyCare/2010-08-22_003046_Matthew_1.jpg Matthew's Avatar

    Matthew

    Technician

    Satisfied Customers:

    87
    20+ years in electronics, mechanical, service, repair, w/ 8+ in fitness equipment. All brands/models
  • http://ww2.justanswer.com/uploads/wiseguy2282/2010-2-8_5325_pimp.jpg Fitness Equipment Doctor's Avatar

    Fitness Equipment Doctor

    Technician

    Satisfied Customers:

    50
    National electronic warranty inc service provider with 8 years experience and manufacturer certified
  • http://ww2.justanswer.com/uploads/SI/SiliconSavant/2012-6-27_192716_201264172651profile.64x64.jpg.64x64.png Daniel's Avatar

    Daniel

    Engineer

    Satisfied Customers:

    42
    BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert