Hello, and thanks for using Just Answer! My name is ***** ***** I am happy to help you today. I'm reviewing your question and will reply back momentarily.
Do you know the make and model?
Are you still with me?
Ok, what does it say on the outside of the safe?
Are there any stickers on the back of it? or anything engraved?
Do you have a photo of the safe?
ok...I'm hoping that a photo will help me identify the model
Ok, great....let me do some research
Ok, looks to be a G4211 Model
Well, its taking us in the right direction. ok, do you have the safe's serial number written in that manual?
There may be a sticker in the front with it, and its usually on the back of the safe
ok, let me check something
First, did you happen to register your safe with Sentry when you bought it?
yes I'm here
Having some internet issues with the weather
Ok. now look on the right side of the safe, near the top
How about on the right side at the very bottom?
look near the corners
Did you check the bottom near the corners on the right side?
Ok G5241 is a model number for Sentry.....
Take a mirror and look behind the handle
Is that behind the handle?
ok, understood....we're in good shape now
Ok, so now that we have that info, here is the process.....
Sentry is first going to require a notarized statement from you attesting to ownership of that safe.....that is for your safety
Yes, that is the only way
They don't give combinations to anyone but the owner....we do not have that info
No, sorry....Sentry doesn't give us combo info for your safety. We are only asked by them to guide you through the paperwork process
If there was "special knowledge", then there'd be a whole bunch of broken into safes in the world
Sentry protects your combo to protect your assets
I'm sorry that I cannot help you further
I actually have no info