Hello.......what model of safe is it?
Ok, so it is that the handle is not turning?
When you put the code in, can you hear any of the mechanical parts moving inside?
Ok,sounds like the actuator may be stuck, which is a common problem. Do you have a rubber mallet?
Ok, you may need to find something to simulate a rubber mallet. The door needs a whack to activate the actuator
Hhmm. at this point, you may need to contact a locksmith.
I'll send this to customer service