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TOM
TOM, Gunsmith
Category: Firearms
Satisfied Customers: 4100
Experience:  17 YRS EXPERIENCE,Certified Armorer
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Safe will not open even though the open icon is visible on

Customer Question

Safe will not open even though the open icon is visible on screen.
New batteries installed.
Submitted: 1 year ago.
Category: Firearms
Expert:  ProShooter replied 1 year ago.

Hello.......what model of safe is it?

Customer: replied 1 year ago.
Model No DA3831
Expert:  ProShooter replied 1 year ago.

Ok, so it is that the handle is not turning?

Customer: replied 1 year ago.
The handle will not turn down from horizontal position
Customer: replied 1 year ago.
Where are you/?
Expert:  ProShooter replied 1 year ago.

When you put the code in, can you hear any of the mechanical parts moving inside?

Customer: replied 1 year ago.
NO, just the beep with each number is *****
Expert:  ProShooter replied 1 year ago.

Ok,sounds like the actuator may be stuck, which is a common problem. Do you have a rubber mallet?

Customer: replied 1 year ago.
NO
Expert:  ProShooter replied 1 year ago.

Ok, you may need to find something to simulate a rubber mallet. The door needs a whack to activate the actuator

Customer: replied 1 year ago.
Covered a hammer with oven mitt. Whacked the door a few times and still will not open.
Handle refuses to be pushed down.
Expert:  ProShooter replied 1 year ago.

Hhmm. at this point, you may need to contact a locksmith.

Customer: replied 1 year ago.
OK. Am I still going to pay $45 for a non fix? My account has been charged.
Expert:  ProShooter replied 1 year ago.

I'll send this to customer service

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