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ProShooter
ProShooter, Firearms Instructor
Category: Firearms Repair
Satisfied Customers: 3966
Experience:  NRA certified firearms instructor. Glock certified armorer
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Just brought a X-SIGHT 11 2X20 yesterday and having problems

Customer Question

Just brought a X-SIGHT 11 2X20 yesterday and having problems with the buttons not working. Having to press multiple times to get it to move. also I'm getting a poor video picture,the focus does nothing.
JA: What's the make/model of your device? How old is it?
Customer: X-sight 11 hd 5x20 got it yesterday
JA: How long has this been going on? What troubleshooting have you tried?
Customer: can't troubleshoot buttons not working.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Firearms Repair
Expert:  ProShooter replied 4 months ago.

Hello, and thanks for using Just Answer! My name is ***** ***** I am happy to help you today. I'm reviewing your question and will reply back momentarily.

Expert:  ProShooter replied 4 months ago.

That's a beautiful looking scope, when its working properly! Sounds like you may have gotten a dud. That happens sometimes with electronics. Since you just bought it, I'd say your best bet is to return it quickly for replacement.

ATM has info on the return process here on their website - https://www.atncorp.com/rma

Please note that you must have a Return Merchandise Authorization before sending it back.

Any other questions?
Jim

Expert:  ProShooter replied 4 months ago.

Are you there?