I am very sorry to hear this; that must be very upsetting especially with the holiday season. So basically a court order regarding children can always be modified, based on a change in circumstance. If the case manager is not acting without bias/prejudice, that is grounds for removal. You mention that an attorney was hired and then the case manager disappeared -this would apparently be in breach of the court order, as the court order states that the case manager will act as case manager until further court order or agreement by the parties. Voluntarily leaving would give cause for one parent to bring a court motion requesting that the case manager be dismissed, and a new manager assigned if the court deems that appropriate.
As for emergency orders, those are typically only made when there is risk that the child will be placed in imminent harm. If that is not the case, then the proper method is to seek a contempt citation if the other parent is violating the court order (ie denying court ordered visitation). A contempt citation requires a knowing and willful violation of a court order, and can result in sanctions such as daily fines, the award of legal fees, even jail time. It must be knowing, and willful.
Also, the refusal to allow court ordered visitation can be the basis for requesting a change in custody/visitation, as that may be deemed parental alienation. Normally the court looks with disfavor upon the parent that is negatively affecting the child's relationship with the other parent, as that is deemed against the public policy interest of a child have an ongoing and continuous relationship with both parents.
A parent can request a guardian ad litem:
basically an attorney for the child, to ensure the child's best interests (versus a parent's best interest) is being advocated for.
Similarly the court may either order the child to undergo evaulation or to meet with the judge in chambers, to see how the children are dealing with this, and make the appropriate orders.
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Information provided is for educational purposes only. Consultation with a personal attorney is always recommended so your particular facts may be considered. Thank you and take care.