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No, that's not exactly true.
She can always refile for child support. I suspect what they meant was that you couldn't just refile the exact same order. You would have to start over by refiling and asking the court to issue a new order with new figures based on the finances at the time you file.
She can go after back support but normally it can only be back to the time that the motion is filed, not for the time between when the other order was "dropped" and when she refiles for the new one. I say "normally" because there are exceptions to every rule but nothing here indicates a judge would be inclined to allow back support past the date of filing.
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