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If the protective order has been issued as a permanent order, then friend's recourse here is to file an appeal of the judge's order and seek to have the ruling overturned as a product of fraud on the part of the other side's attorney. If an appeal is filed and the letter that the attorney gave friend is used as evidence of the attorney's conduct, that could give friend grounds to get the case remanded back for further proceedings.
If friend is successful, that doesn't mean that they still wouldn't have the order placed against her, it just means that a new hearing would be set and she would have the opportunity to defend against the allegations before the judge made their decision.
But to fight this and file an appeal, friend is going to need to hire either a criminal law or family law attorney to assist with getting everything filed correctly and then argue why the order shouldn't have been granted in the first place..
One of them said that my friend couldn't even turn things into evidence without a lawyer. Is this true?
That isn't entirely true, but she would have to follow all the same rules and procedures that an attorney follows in order to be able to get something admitted into the case as evidence. So if she doesn't know the rules of evidence and the process for getting something in, she may have to have an attorney because if it isn't done right, the judge won't allow it.
Additionally, the order was only granted for another year and she has a court date for a protection order she filed against them.
Any case she has against the other side is completely different than one that they had against her. So if she is seeking an order against the other party, then that is heard as a separate matter. But it sounds like everyone involved agrees that they don't want to have any contact with the other side...