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FamilyAnswer
FamilyAnswer, Lawyer
Category: Family Law
Satisfied Customers: 23966
Experience:  9 + years of handling Family Law, Divorce, Child Custody and Child Support cases
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How do I reward an over the top excellent uber driver? I am

Customer Question

How do I reward an over the top excellent uber driver? I am disabled, my mother is in beginning/more stages of Alzheimer's. He more than earned a tip
Submitted: 1 year ago.
Category: Family Law
Expert:  FamilyAnswer replied 1 year ago.
Good morning. I certainly understand the situation and your concern. If you wanted to do this, it would have to be done in cash or in the form of a gift card or an actually gift, if you are happy with the services of this driver. Since everything is done via credit card, Uber does not allow you to add an additional time onto the fare but if you wanted to tip them with cash or a gift, you are able to do so.
Customer: replied 1 year ago.
I was NOT there. I am disabled, my (heading to dementia) mother was the passenger. I pay, she rides. It is easy to complain. Why so hard to reward?
Expert:  FamilyAnswer replied 1 year ago.
Uber is set up to not allow tips on the charge card. If you are not there and it is your mother who is the passenger, have her or someone ask the drive their name and phone number. You can then contact them and send them the gratuity if you desire. What you want do is outside the scope of Uber, so it needs to be done on a personal level.
Customer: replied 1 year ago.
My mother always gives them a candy bar. My issue is; She is not equipped to properly compensate, what I consider "over the top" kindness, generosity, "plain good behavior", we seldom see today. I do not want this to become a conversation or debate.
Expert:  FamilyAnswer replied 1 year ago.
She should have the divers cell phone number since they call when they are near. If not she can ask for it and pass it along to you. You can them speak with the driver and mail them a check. It is as simple as that. If she can not directly hand them the cash you need to step in and send it for her with a note informing them of the basis.
Customer: replied 1 year ago.
Seriously? Please understand I am not a moron. I have gone down these flipping rabbit holes before. If you do not understand it is not so much about compensation, rather, I want his employers or the world to acknowledge him. I will figure it out
Expert:  FamilyAnswer replied 1 year ago.
It previously appeared that you were talking about financial compensation. Now I see you are talking about public recognition. The drivers work off of ratings and comments within Uber and are essentially independent contractors. You can speak and email Uber to recognize the driver but if you want the world to know, you need to go on public forums on the internet that discuss Uber and rave about his service. You can also contact local publications and see if they would do a story on this driver and how he exceeds what should be done. I understand that you want the world to know about him but that would come from the effort YOU make to share the story of him and what he does for your mother.
Customer: replied 1 year ago.
Got it, thank you for efforts. I must be incappable of expressing my intent. I have not found a way to express my gratitude to the people who truly deserve....done I will figure it out.
Expert:  FamilyAnswer replied 1 year ago.
You are welcome. Please let me know if there is anything else, as I would be happy to respond. If not, please rate my help at this time, so I can receive the proper credit. Thank you.
Customer: replied 1 year ago.
Really!,?! Oh, never mind.
Expert:  FamilyAnswer replied 1 year ago.
I am happy to still work with you? What is it that I can answer?
Customer: replied 1 year ago.
At this point, just go away. I do, however, appreciate your time.
Expert:  FamilyAnswer replied 1 year ago.
Not a problem.