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Yes, the court send a letter to reopen the case just based on the word of ex-wife with no evidence or proof that she called to leave her contact information for the schedule teleconference.
Also, I would like to note in the letter (order) to reopen, the court did not mention any technical difficulties or malfunctions with the automated telephone line to take her contact information. So, it would be safe to assume that if she did call and leave her information then there should at least be a record of her call on the system. Could this be a logical case to make with the court to get them to reconsider reversing the case?