On March 5, 2012, the Tampa Bay Tribune published an article that deals with the same type of issues that you are encountering in collecting your support. http://tbo.com/news/florida/complaints-hit-revenue-department-over-child-support-delay-365458
As the article indicates, Ann Coffin oversees the child-support offices across the state. The Department of Revenue has 2,300 employees in 41 offices that disburse $1.6 billion a year to 1.1 million families in Florida.
Coffin said federal law requires every state to have an automated child-support system, and the department is struggling while updating its computers.
Previously, caseworkers reviewed every case to initiate any action, she said, but the new computer system scans every case every night and can automatically trigger activity. And there lies the glitch, she said, as 93 percent of the disbursements are done electronically.
Below is the contact information for Ann Coffin.CHILD SUPPORT
(NNN) NNN-NNNNbr/> Ann Coffin, Program Director
Child Support Enforcement
Florida Department of Revenue
P. O. Box 8030
If you wish to file a complaint, it should include, in the beginning, all of the child support information, including name, case no., worker and/or any other identifying information.
Then, you may wish to file your complaint in numbered paragraphs. Each paragraph (start at the beginning date of your issue) should contain a separate allegation regarding your complaint. This will make it easy to understand.
1. On xxx date, I filed to get child support from the Florida (name division) for my daughter (name, birth date and social security number.)
2. On xxx date you physically went to (name and address of the office) with the information requested. Name the information.
3. Name the person that you spoke with (if you know) and the response that you received.
4. Name each of the persons and offices that you spoke with (in individual paragraphs) and their responses to you.
5. Indicate that you have NOT received ANY assistance in obtaining child support.
6. Child support is owed to you in the amount of xxx.
7. To date, you have been told that the monies are "somewhere in the system."
8. To date you have NOT RECEIVED ANY SUPPORT
9. It is the responsibility of the Department of Revenue to ensure that child support is received in a timely manner.
10. That all responses from your employees have been rude, unhelpful and unacceptable.
11. Your child is ENTITLED TO SUPPORT and that it is YOUR responsibility, as head of the Division, to ensure that your employees assist persons with an appropriate attitude and with appropriate answers. If the employee(s) do not have answers at their fingertips, they should take the telephone numbers of the person calling, investigate the problem, and get back to the person with an answer.
12. Your child is being deprived of monies that are needed for her support.
13. You are ENTITLED to have your problem with your child support IMMEDIATELY resolved, and EXPECT that your office will do so forthwith.
14. You request that your Complaint be addressed and that you receive a response from the Department of Revenue within 10 days of receipt of your complaint.
Include any other information that you believe is relevant to your individual case. Again, do it in individual paragraphs.
Sign and date your complaint. You may wish to send your Complaint by Certified Mail, return receipt requested.
You may want to Cc the NCP, your case worker and the Governor. Send them all copies and keep a copy for yourself.
I hope you find this information useful.
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