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Welcome to JustAnswer,So sorry to hear of this dilemma. If my answer is not clear to you or does not fully answer your question, please ask me for clarification by using the reply button.
Unfortunately, if both parents choose to deny visitation to a grandparent, the court cannot award grandparent visitation over the parents' objection. The US Supreme Court held that parents "have a fundamental right to make decisions concerning the care, custody and control" of their children".Grandparents may obtain visitation rights if the grandparents child is unavailable for visitation or custody of this child. For example in a situation where the child's parents are separated or divorced and not able to exercise parenting time or if one parent is deceased, has relinquished his parental rights or had parental rights terminated.In a situation where both parents agree that they do not want a child to see the grandparents, there is little that the grandparents can legally do.So sorry.