Hello JA Customer,
I am an expert here at Just Answer and I would be happy to answer your question.
I would suggest that you contact an attorney that is licensed to practice law in both the State of Florida and the Commonwealth of Puerto Rico.
With an issue like this, I would suggest that you find an attorney that specializes in immigration law. I have found a few attorneys you can contact regarding your issue. These lawyers are licensed in Florida and Puerto Rico and/or specialize in immigration so they may be able to assist your mother.
Many attorneys offer free consultations and if they cannot represent you in this matter, they would likely be happy to refer you to an attorney who can. I am speculating here but my guess is that this type of problem can be fixed fairly quickly so that your mother can obtain her identification card.
I hope this helps, best of luck!
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