Hello JA Customer,
I am an expert here at Just Answer and I would be happy to answer your question.
I would suggest that you contact an attorney that is licensed to practice law in both the State of Florida and the Commonwealth of Puerto Rico.
With an issue like this, I would suggest that you find an attorney that specializes in immigration law. I have found a few attorneys you can contact regarding your issue. These lawyers are licensed in Florida and Puerto Rico and/or specialize in immigration so they may be able to assist your mother.
Many attorneys offer free consultations and if they cannot represent you in this matter, they would likely be happy to refer you to an attorney who can. I am speculating here but my guess is that this type of problem can be fixed fairly quickly so that your mother can obtain her identification card.
I hope this helps, best of luck!
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Legal Disclaimer: The answer provided herein is for informational purposes only and should not be considered legal advice. The information, research and opinions set forth above are limited to the facts presented in the question and no guarantee is made regarding the adequacy or accuracy of the answer. The answer provided does not infer or imply the establishment or acceptance of any attorney-client relationship. No claim is made that I am licensed to practice law in the state or jurisdiction where this information is being provided and you should always seek legal counsel admitted to practice in your local jurisdiction for representation and advice on any legal matter.