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The doctor's office is being cautious due to HIPAA requirements for patient privacy. They want to make sure your son still has parental rights before they give out private information. This is actually a good thing because they are protecting your grandchildren's medical information. Look at it this way, when you use your credit card and the clerk asks for ID, that is good because they are protecting you against someone that may have stolen your card, same thing here, the doctor's office is protecting your grandchildren.
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