If a court order has been issued stating when visitation will occur and she is violating that, your son needs to file a notice of contempt with the court. He can also at this time, request more visitation and/or a change of custody.
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There is no generic paperwork to file. Even if an attorney did this for you, he would simply type up the NOTICE OF CONTEMPT document and explain in detail as I have explained for you to do. In a paragraph simply explain what is going on and that the order has been violated. At the bottom, request that a hearing be held, request that she be served at such and such address, and have your son sign and notarize.
That is all there is to this document. Clerk's aren't allowed to give legal help so of course, they are going to tell you to go to an attorney; however, this is all there is to this document. I assure you that you can do this yourself.
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