Hi. I'm online and happy to answer your question today.
Were are the arms broken?
Is it possible for you to take a close up, in focus picture of the break and upload it using the paperclip on your screen.
We have been experiencing problems with the chat system for the last few days. Our engineers are working on it. However, I'll switch over to the Q&A system. This system works a lot like 'text messaging' but an email is sent to each of us anytime something is posted to this thread. We can continue to work on your question there..... :)