How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dr. Dan B. Your Own Question

Dr. Dan B.
Dr. Dan B., Board Certified Ophthalmologist
Category: Eye
Satisfied Customers: 3194
Experience:  Eye surgeon experienced in cataracts, glaucoma, retina & neuro-ophthalmology
36528250
Type Your Eye Question Here...
Dr. Dan B. is online now
A new question is answered every 9 seconds

Yesterday, I noticed a red bump on the inside of my lower eyelid.

Customer Question

Yesterday, I noticed a red bump on the inside of my lower eyelid. This morning, the bump appears similar to a canker sore inside the mouth perhaps 1/8" round in size. It is painful but not excruciating. My funds are very limited - will this go away without medical treatment or might I find something over the counter that may help?
Submitted: 2 years ago.
Category: Eye
Expert:  Dr. Dan B. replied 2 years ago.

Doctor DanB : Hello and thanks for your question. Are you able to chat?
Customer :

Yes, I am

Doctor DanB :

Is there any way you can take a picture of it and attach it to a post?

Customer :

Sure, may I have a few moments to try?

Doctor DanB :

you bet

Customer :

I have the picture, now I will attempt to attach it to this post

Doctor DanB :

Any luck? there should be a little green icon near your chat window that when your cursor hovers over, should say "Insert/Edit image"

Customer :

Yes, I found the icon - attempting to insert the image - an orange box appears asking to upload the image. Once I select the image and click "ok" nothing happens? Any suggestions?

Doctor DanB :

Hmmm....I wish I had more suggestions than that. Unfortunately, I'm not privy to the inner technical workiings of the website. I log on remotely like you do. Let me see if I can find a picture that might look like what you are seeing. Hang on for a minute or so, please.

Customer :

I think I may have uploaded the picture for you - it appears so on my side of this chat

Customer :

Can you view the image?

Doctor DanB :

No, I can't. I'm sorry--I just don't see it. Did you see the two images I uploaded? Does your bump look like either of those?

Customer :

I have not received images from you either - this is a bit frustrating. I hope this is not trying your patience!

Doctor DanB :

Oh, I've been on this site for a few years now and have developed a patient attitude. Sorry to you too as well. Let me try this again to see if you can see them.

Doctor DanB :

Do you see those?

Customer :

No sir

Doctor DanB :

Ugh. Sorry about this. Well, let me tell you what I think is going on then and we'll go from there...

Customer :

Thank you

Doctor DanB :

I think that this is likely a stye, also called an internal hordeolum. A stye is a blocked oil gland in the eyelid that causes a swollen and sometimes focal, tender bump on the eyelid. When the opening of the gland is obstructed the oil spills out into the inside tissues of the eyelid which incites an immune reaction, causing the swelling, redness and tenderness, but these only rarely become secondarily infected and therefore usually don't respond to antibiotics. The definitive treatment for these is to use intensive hot compresses. It should be as hot as you can tolerate without burning your skin, massaging the eyelids while they are on there. This should be done 4x/day and doing this daily, it can take up to 3 weeks of this intensive regimen for them to resolve, but most will resolve within this time. The ones that don't resolve after this need to be opened in a minor office procedure by your ophthalmologist. But unfortunately OTC medicines that say they treat styes are essentially ineffective and don't treat the root cause of the stye, which is the blocked oil gland that usually will resolve with the heat and massages. Does that make sense?

Customer :

Yes, of course it makes sense. As a child I had a few styes on my eyelid. What makes me believe this may be different is that it is not located on the outside of the eyelid, as those I had as a child. This one is located on the inside of my lower eyelid. I must pull down the lower lid to see it. It is not visible without pulling down the eyelid and it also appears much larger than any stye I had as a child.

Doctor DanB :

Okay. I can see how that would make you think this isn't a stye. And certainly, since I can't examine you, I can't say for sure that it is a stye. But I'll tell you that at least half of the styes I see in my clinic everyday are inside, like yours, and quite big, but because they are inside, they don't really show up on the outside much at all.

Doctor DanB :

Do you have any other concerns or questions about this topic?

Customer :

No, I do not. Thank you for your time and suggestions

Doctor DanB :

My pleasure. Good luck.

Your feedback is important to me and will help me improve my encounter with future customers. Please rate your encounter with me by providing feedback; any positive feedback and/or bonus you may feel prompted to provide would be welcomed and is appreciated. If you feel like your concerns are not resolved or you have a problem or issue with anything I have said or haven’t said, please don’t issue a negative feedback rating—My goal is your satisfaction and I would rather work together to solve your concerns, until you are satisfied, than have you leave our encounter unhappy and unsatisfied.

My opinion is solely informative and does not constitute a formal medical opinion or recommendation. For a formal medical opinion and/or recommendation you must see an eye doctor. Thanks for your inquiry!

Doctor DanB :

Is there a reason why you rated me as having given you bad service? I know the website had issues, but I thought I had tried to help you resolve your issues despite that?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I feel so much better today, and upon further investigation believe that there is a chance that the responses I got saved me from a serious, even life threatening situation. I am very grateful to the experts who answered me. Susan O. USA
< Last | Next >
  • I feel so much better today, and upon further investigation believe that there is a chance that the responses I got saved me from a serious, even life threatening situation. I am very grateful to the experts who answered me. Susan O. USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Dr. Dan B.

    Board Certified Ophthalmologist

    Satisfied Customers:

    2903
    Eye surgeon experienced in cataracts, glaucoma, retina & neuro-ophthalmology
< Last | Next >
  • http://ww2.justanswer.com/uploads/DoctorDanB/2010-6-7_6228_just_answer_profile_picture_60_pixels.jpg Dr. Dan B.'s Avatar

    Dr. Dan B.

    Board Certified Ophthalmologist

    Satisfied Customers:

    2903
    Eye surgeon experienced in cataracts, glaucoma, retina & neuro-ophthalmology
  • http://ww2.justanswer.com/uploads/anupamadesai/2010-04-13_122313_Dr._A.S.Desai_new_photo.jpg Dr. A.S. Desai's Avatar

    Dr. A.S. Desai

    Ophthalmologist

    Satisfied Customers:

    1903
    MS Ophthalmology with 11 years of surgical expereince
  • http://ww2.justanswer.com/uploads/gsokoye/2009-10-28_181751_Dr._Stan.JPG Dr. Stan's Avatar

    Dr. Stan

    Ophthalmologist

    Satisfied Customers:

    895
    Johns Hopkins Fellowship Trained, Certified and Licensed Medical Physician and Surgeon
  • http://ww2.justanswer.com/uploads/eyemd/2009-04-07_180315_pic.jpg Dr. Stevens's Avatar

    Dr. Stevens

    Ophthalmologist

    Satisfied Customers:

    629
    Board Certified Ophthalmologist
  • http://ww2.justanswer.com/uploads/CO/CorneaDoc/2012-2-18_0390_photo6.64x64.jpg Dr. Susan's Avatar

    Dr. Susan

    Ophthalmologist

    Satisfied Customers:

    217
    Board Certified & Fellowship trained eye surgeon.
  • http://ww2.justanswer.com/uploads/neuph94/2009-10-11_164729_gif_pic.GIF Dr. JP's Avatar

    Dr. JP

    Ophthalmology, Oculoplastic Surgery

    Satisfied Customers:

    28
    Harvard Medical School, Massachussetts Eye and Ear
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERjcufyksv/2012-3-13_44825_crop3.64x64.jpg Dr-Trace's Avatar

    Dr-Trace

    Board Certified Ophthalmologist

    Satisfied Customers:

    26
    Board Certified in General Ophthalmology
 
 
 
Chat Now With An Eye Doctor
Dr. Dan B.
Dr. Dan B.
Eye Doctor
3194 Satisfied Customers
Eye surgeon experienced in cataracts, glaucoma, retina & neuro-ophthalmology