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Hello and thanks for your question.
I can certainly understand your frustration at spending a lot of good money and not being able to function in your new glasses. First of all, getting use to progressive addition lenses can be difficult and can take up to a month. That being said, it sounds as though your problem goes beyond this.
Not being able to see what your glasses look like and to be able to measure your refractive prescription myself, it might be difficult to ultimately resolve this issue over the computer. However, there are a couple of things that may need to be addressed. First of all, the progressive lenses need a certain height of lens for them to be able to work properly and it sounds as though you might need a taller lens. Today's fashion is to have a shorter and wider lens and this lens setup makes for less room for the progressive addition part of the lens, causing less room for the needed space to be able to navigate within a certain segment.
Second, not all progressive lenses are the same. There are different kinds of progressive lenses made by different manufacturers. It may be that you need to have a different type of progressive lens. This would be a useful alternative to discuss with your optical shop in addition to maybe needing a different frame. I know that it may be difficult if not impossible for you to "trade-in" your frames for different ones. Unfortunately, I also cannot give you specific information regarding the different types of progressive lenses and how they differ, just because that is very technical information that as an M.D. I just don't deal with on a daily basis, so I can't speak to that very well. Again, here is where I would direct you to your optical shop. If you feel you aren't getting very good service or advice from them, you may seek out an optician that somebody else trusts to at least ask advice about these two issues from.
Does that make sense and does that help address your concerns?
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My opinion is solely informative and does not constitute a formal medical opinion or recommendation. For a formal medical opinion and/or recommendation you must see an eye doctor.