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Spanish law gives you several diferent ways to defend you They are at court or consumer protection office. In your case the best will be to contract a local atorney, as soon as posible. You could get your money back and expenses. Do not doubt it. Ask for several budgets and hoy ahead with your atoneys help
Hi there you got one at the british consulate in Madrid, and you could also contact the oficial colegio de abogados in your province