Ask an European Law Question, Get an Answer ASAP!
I bought a chain saw from a local store, 11 weeks ago after 20 mins. it started heating up. I took it back to the store and the man changed a bearing and said it would now work. I took it home tried it again and it was the same again, I took it back to the store and he sent it back to the main dealers, I got it back after 8 weeks and I took it and tried it again and it is still the same, he said that he is sending it back to the main dealers again (I am an expat and Live in Spain) what can I do about this ? what are my rightsThank you, regardsAndrew xxxxemail add. xxxx@xxxx .com
In order to spanish law RDL 1/2007 you have 2 years waranty on it
As long as the product its not working properly demand the money on the store
In they refuse to give it back to you, ask for an official sheet claim
They are forced to provide you with the sheet, if they refuse call tle local police and they will force him to give you the sheet
Once you get the sheet put the denounce in the closer consumer office of the city hall
In this link you will found the law RDL 1 /2007 in english
Revised Tex of the General Law for the Protection of Consumers and Users (Ley General para la Defensa de Consumidores y Usuarios) (PDF. 1.62 MB)
Read carefully 119 and 120 articles
I will be here if needed, José M, attorney.
Hallo Abogado 3044 how do you say official sheet claim in Spanish
Hoja de reclamaciones
I will be here if needed
hallo Abogado 3044
Hallo Abogado 3044, how do you say official sheet claim in Spanish ? Thank you A Birrell
They are called hojas de reclamaciones
All the shops must provide them to you when you ask for them
They are official sheets
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).