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Thank you for contacting JustAnswer.
I guess that, as many other customers of this company, you have signed an agreement which does not have a term.
In this case, you should note that European Union consumer protection law allows you to end an agreement with these characteristics at any time. To do this, you just need to send them a registered letter that states your intention to get out from the agreement.
It is very possible that they will not take this into consideration and will keep on asking you for the yearly fee. In this case, I would suggest you to contact the closest consumer service that will help you in defending you from them even into Court if necessary.
I hope this helps. If you are happy with my legal opinion, I would be very much grateful if you could rate it positively so that I can get compensated for my time without any extra charge for you as only the amount you have already deposited would be used.
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Thanks for your advice, but as the contract certificate is in Spain at the moment and we are not going back till October we are unable to confirm that the contract states"in perpetuity",so therefore we are unable to proceed with this matter at present.
I hope i will be able to contact you later when we have decided what procedure to take
I am still awaiting your comments as to whether the clause "IN PERPETUITY" AFECTS YOUR FIRST RESPONSE REGARDING eUTOPEAN LAW
I am still awaiting your reply as to whether the clause "in perpetuity" affects your initial answer.I would like to be able to quote the appropriate section of european law that is relevant to my particular case.
Do I now go to a Citizens Advice Bureau with this Directive and ask for help,or do I write to Petchey quoting the Directive number and say I want to withdraw from the Infiniti points system