Hello,Here is the question I have, with some background:1. A company (supposedly based in Spain) solicits advertising via a fax for "free information update" but requires a 3 year paid membership after information given (in small print).2. After 1 year of paid membership, I cancelled the membership based on instructions that we can cancel anytime (through e-mail notification by company representative).3. After a few weeks of no reply, I suddenly received a bill for the 2nd year's membership, based on the notice that I signed-off on automatic 3-year membership.4. I disputed this because seemingly the company's only worker told me a year earlier it was ok to cancel anytime. However, now she insisted that I follow the terms without ever acknowledging her previous e-mail correspondence. FYI, the only person who e-mails me is this same person from the beginning of membership until debt collections.5. After initially stating I had to send a cancellation notice by mail, the company representative eventually said an e-mail cancellation is ok as long as it was with 3 months' prior notice.6. The term stated cancellation notice needs to be 3 months before renewal & I cancelled about 1 month before, based on her written (in e-mail) instructions / directions last year.Please advise. Can I file a complaint (report this company to the Spanish / Euro authorities / chamber of commerce) as I see this (now) as unscrupulous solicitation?Thanks,Greg
Country relating to Question: Spain
Just e-mailing back & forth with this company representative.
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I am an spanish attorney and in spain the procedure against you is completely ilegal
Once you have told you do not want to be a member you do not have to do anything more
Do not paid and you do not have any more problems
if they keep on disturbing you, look where they have the adrress here in spain and I will tell you the way to defend legally and cheap
Hello,Thank you very much for your answer; I have 1 more question if you don't mind: This company has now engaged a debt collection service & continue to rack up charges for this service. Is this even legal?The company's name isXXXXX Their stated company information in Spain is:International Directories Group Ltd. BC No.(NNN) NNN-NNNN BVIWorld Business Guide, C/Azcona, 58, Local, Box 252, 28028Madrid, SpainThanks again,Greg
If you do not want to get more advices or information fro they will send them a fax and keep the prove of it
In this fax we will ask them to DELETE all of our data in order not to be disturbed again
If we send the fax and ask to delete our data and they do not obey in 30 days, we could denounce them to the spanish protecction data agency
The minimun fine if they do not dlete your data in 30 thet once you have ask for it its 60.000 euros
They will delete your data for sure if you ask for it
Dear sir,The link you provided cannot be found; can you resend the corrected one?By the way, all the interactions with this company was via e-mail; is this also legal? Should I just fax our request to close membership by e-mail some months ago?Thanks,Greg
Its was a wrong letter on the last part of it, sorry.
Once you demand to delete all your data, ( your email its one of them ) they will be force to do it
If they do not do it and you put de dennounce they could get a 60.000 euros fine, so its better for they to do it for sure.
Thanks but as it's in Spanish, would you be able to assist me so this company can stop harassing us? By the way, on the address I gave that you asked for, does it look like a legitimate company?Thanks.
I be looking for you more information and they are not In spain, its a simple scam
Do not paid, do not follow them
Forgot them, also you could denounnce in your own country the scam
Is it possible that you help find the complaint in Spain on our behalf so these scammers will no longer be able to operate?
Thank you for your consideration
For sure there is a legal way to claim an dennounce tis people with a specilist police for criminals on the web
You will find this police adn you could write them from here
I know they study all the denounces they got, denounce them and they will study
The website is in Spanish; is there a way you can post our complaints after translating? Or is there an English version?
Do not worry I will guide you steo by step
And press QUIERO INFORMAR ( I WANT TO INFORM )
Fill up the forms
Localidad ( Town, Village )
Provincia Province State
Correo electronico email
Adjuntar archivo Upload file
Exponga todos los detalles del hecho Write all the details
I wll be here if you need more help
Do you have an e-mail address? I would like to e-mail you the letters & faxes we received so that they can be reported. Can you help report it or must we do it?
I am sorry to say that the rules of this site do not allow me to give my e mail adress to the client and I have only this way to contact with you
I suggest to copy and paste here the mails and I will write they
How do I attach scanned files of the faxes & letters they sent me? Thanks.
You could copy ( Crontol + C )
And pàste here (Control + V )
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