Hello,

Here is the question I have, with some background:

1. A company (supposedly based in Spain) solicits advertising via a fax for "free information update" but requires a 3 year paid membership after information given (in small print).

2. After 1 year of paid membership, I cancelled the membership based on instructions that we can cancel anytime (through e-mail notification by company representative).

3. After a few weeks of no reply, I suddenly received a bill for the 2nd year's membership, based on the notice that I signed-off on automatic 3-year membership.

4. I disputed this because seemingly the company's only worker told me a year earlier it was ok to cancel anytime. However, now she insisted that I follow the terms without ever acknowledging her previous e-mail correspondence. FYI, the only person who e-mails me is this same person from the beginning of membership until debt collections.

5. After initially stating I had to send a cancellation notice by mail, the company representative eventually said an e-mail cancellation is ok as long as it was with 3 months' prior notice.

6. The term stated cancellation notice needs to be 3 months before renewal & I cancelled about 1 month before, based on her written (in e-mail) instructions / directions last year.

Please advise. Can I file a complaint (report this company to the Spanish / Euro authorities / chamber of commerce) as I see this (now) as unscrupulous solicitation?

Thanks,
Greg

Optional Information:
Country relating to Question: Spain

Already Tried:
Just e-mailing back & forth with this company representative.