Hello,what is the best professional way to say to an important client that we are working on his request and we will get the work done in a few days.thanks
Hi, My name is XXXXXX XXX I am your Etiquette Expert.Many thanks for your question. It depends on the specific situation so let me outline two scenarios for you.1. If the situation is that you are communicating the expected completion date for the first time and about to start work on the client's request I would call the client and provide the expected completion date and let him know that you are about to commence work. Then follow it up with an email. If you encounter any issues that might affect the completion date be proactive and contact the client.2. If the client is unhappy with progress so far and you want to assure him that you are working on the request I would call the client and provide the expected completion date, assure him that the work has started and let him know that you are personally monitoring progress and will call him with a progress report about half way through the work and proactively if there is any likelihood that the date cannot be met. Then confirm this information in an email.In both cases pick a completion date that you can meet and be proactive if anything changes. In my experience it is surprises that upset clients and if you are proactive then usually clients will be much more understanding and appreciate your call.If your specific situation is different from the two scenarios that I have described above then please let me know and I will be happy to provide and approach for that situation.Good luck with this.
Thanks Sheila.The situation is different from the two scenarios above: my company hired a sub-contractor to build a software for our customer in the middle east.the sub-contractor is building the software in english and we (our company) have to translate it to arabic and return it to them to integrate all the bits.today, i received the first bit to translate to arabic, and i need to email them and say that i received the bit in english and that we are working on the translation.
HI, thanks for the clarification. That was very helpful.So in this situation you are responsible for the finished software for the client which will be delivered to the client in Arabic. And that the client you refer to in the original question is the end customer not the company / subcontractor writing the software for you. I am assuming you want to let the end client know that you have the first delivery of English software and that you are now beginning the translation into Arabic. If this is the case I would send an email as follows.Dear Client (insert name here)I am pleased to let you know that we have received the first delivery of the software from our developer and we are now commencing the translation into Arabic. We estimate that the translation will take approximately (insert number of days) so we will be in a position to provide the Arabic version of the software to you on approximately (insert date here). I will keep you fully informed on our progress or if there is likely to be any significant change to the delivery dates.We very much appreciate your business and greatly value you as our client. Please don't hesitate to contact me if you have any questions or concerns.RespectfullyYour Name.I hope that this draft assists you with your request. Good luck with this. Sheila Keast. Certified Etiquette Trainer. If you are satisfied with my service today, please click the green Accept button.