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Brittany, Professional
Category: Essays
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Experience:  AA/Accounting BS/Business
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Need a memo typed

Customer Question

need a memo typed
Submitted: 1 year ago.
Category: Essays
Expert:  Alex replied 1 year ago.

Hi, can you provide additional details?

Customer: replied 1 year ago.
This examination will evaluate your ability to write an interoffice
memorandum and an e-mail.
Review the following sections in this study unit: “Interoffice
memorandums,” “Negative letters,” and “E-mails.” Your e-mail
should follow the format shown in Figure 15, with content
appropriate to the assignment—that is, a negative letter
written to solve a problem.
Phoenix Advertising, with its main headquarters in Charlotte,
North Carolina, serves clients that include banks, insurance
companies, and retail chains.
You’re the vice president of human resources management at
Phoenix. You report directly to Gregory S. Forest, the company
president. Mr. Forest advises you that in the last month, four
clients have complained about the advertising work produced
by the Roanoke, Virginia branch of the agency. He reminds
you that the clients served from the Roanoke branch are vital
to the overall success of Phoenix Advertising.
Mr. Forest also explains the little he has been able to learn
about the situation at the branch: In the last three months,
two of the top management people—an art director and an
account executive—have left the agency. Three of the graphic
designers and four of the copywriters are threatening to quit
because they feel their creative efforts are being rejected
68 Examination
or revised without consultation. They want to be part of a
collaborative team, not to simply produce work that the art
directors and account executives can alter arbitrarily.
In an attempt to increase revenues, the branch is accepting
new clients without evaluating the effects of the new accounts
on the current project workload. As a result, without notice or
compensation for the additional hours, all salaried employees
are required to work long hours several days each week.
Employee morale and productivity are declining day by day.
Part A: Interoffice memorandum
Step 1
Begin by creating facts, figures, and people to flesh out the
above background information and your position in the company.
The following questions are provided to jumpstart your
prewriting, but you must expand on them to brainstorm
thoroughly. In addition to listing details, also freewrite about
the Phoenix Advertising agency and its executive team.
• How large is the agency? How many branches does it
have? Where are the branches located?
• What’s the company’s mission? How does each branch
relate to that mission?
• What are the company’s primary business goals?
• What do clients need from Phoenix Advertising?
• Who are the people on the executive team (other vicepresidents
of other departments)?
• Who’s in charge of the agency’s accounts in all
the branches?
• Who knows about policies for accepting and assigning
new accounts?
• Who knows about the policies for collaborative work
among account executives, art directors, graphic
designers, and copywriters?
• Are any other branches losing clients?
Examination 69
Now brainstorm and freewrite more specifically about your
own department and the people who work for you.
• What are their names and positions?
• What would an organizational chart of your department
look like?
• What policies have you established for the agency about
overtime for salaried employees? Are branches allowed
to have different policies? Under what conditions?
• What are the compensation and benefits packages for
the positions of art director and account executive at
the branch level? Do they depend on the location of
the branch and local competitors or is there a general
agency package for each position?
Step 2
After your meeting with Mr. Forest, you realize you need
information from other members of the executive team.
Using the ABC method, draft one interoffice memo to be sent
to the entire executive team. Briefly summarize in one paragraph
the situation with the Roanoke Branch. Explain how
the situation affects Phoenix Advertising as a company and
why it demands immediate attention. In a separate paragraph
explain the actions you need different team members to take
(who must provide what information). Tell the team when
(specific date) and how they should get the information to you
(report, e-mail, etc.). Close your memo with an appropriate final
line or two. Make sure you copy the president on the memo.
Part B: E-mail
Step 1
If necessary, brainstorm further about your department,
your staff, and the agency’s policies about overtime.
Step 2
Invent e-mail addresses for yourself and another person in
your department. Use the company name as the “host”
rather than general commercial providers like AOL or
Yahoo. Include all necessary components such as
the @ symbol.
70 Examination
Step 3
Using the ABC method, draft an e-mail of three to four paragraphs
in which you assign the staff person in charge of
payroll to provide you with payroll statements from the
Roanoke branch for the last 12 months. Use your own judgment
about what, if any, information that person needs
Expert:  Brittany replied 1 year ago.

Hello Jacustomer, Can you please let me know when this is due and the author, title, and edition of the book you are using in class and a copy of the study guide to get an idea of the needed format? Thank you!

Customer: replied 1 year ago.
Hi BrittanyApprox 2 weeksWriting Effective
Robert G. Turner Jr., Ph.D.
Patricia Dawson Turner
Customer: replied 1 year ago.
Hi BrittanyWill you be able to work on this assignment for me?
Expert:  Brittany replied 1 year ago.

Hello, I am sorry for not responding sooner. I believe that the age of the question made it show as closed on my side. Do you still need this assignment answered?

Customer: replied 1 year ago.
Hi! Yes i still do need this project answered.

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