Hello again, James and welcome back to Just Answer!My name is XXXXX XXXXX it will be my pleasure to assist you today.Keystone is closer, being only 3 miles northeast of Mt. Rushmore. Rapid City is much further, being 25 miles to the northeast of Mt. Rushmore. However, there might be more sights that you wish you see in and around each of these cities and the others surrounding Mt. Rushmore. You can find more detailed information HEREI wish you a wonderful vacation!
I don't understand how your system works, but I read you answer last night, sent a mail saying thank you, XXXXX XXXXX as excellent you said me thank you and today 9/11 at 11.33 edt I found a note saying that you need more info to answer.
I don't undersand
Hi agian, James.I'm sorry for the confusion and any inconvenience. You're not the first one to question this. There are two choices for an expert to select to reply to a client: 'Information Request', which says additional information is needed, or 'Answer', which is a full answer to your question. After a question is rated, when we send a 'thank you', we must send it as a request for additional information, because it is not an 'Answer' providing new information. That's why I added the "PS: no additional information is needed; this is simply a 'thank you!' : )" at the end of my message, to try to avoid confusion.
I think the notification you received at 11:33 PM tonight was automatically sent out by the system, which is done when an Information Request does not receive a reply.
However, I thank you for bringing this to my attention; I will pass it on to the correct department, and maybe we'll get a 'thank you' button to click, as well, some time in the future! Now, this is being send as a request for additional information also, but just disregard that. No information is needed. If you receive any more 'reminders' about additional information, disregard those too.Have a great night!Best regards,Cher