The advertising company we hired, has not done what they promised, and will not release us from the contract. We have scheduled phone calls, but they neglect to follow through, and follow up with a "so sorry" email stating they were tied up, out and so on.
JA: Because employment law
varies from place to place, can you tell me what state this is in?
Customer: We have communicated with them thoroughly and clearly with no success. This the state of Massachusettes
JA: Has anything been filed or reported?
Customer: No. I'm honestly not sure how to go about it.
JA: Anything else you want the lawyer to know before I connect you?
Customer: We have a list of emails re: the communication. The QA, Quality Assurance person was not helpful. Initially offered a reduction in price over the phone, but when we readdressed the offer (which of course was not sent to us in writing), we were denied. We have been trying to terminate the contract since March 2017. We did additional research with another advertising company to confirm that our suspicions re: the way the addressed our needs were not extreme, and found that we were right on point. ROI, Return on Invest, simply was not met and was communicated to them. Other promises still weigh in the balance. It is a 6 month contract soon to run out. However, I pay when the is done correctly, which did not happen in this case. And, note they have been getting paid.