Employment Law Questions? Ask an Employment Lawyer.
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You need to start by demanding to speak to the benefits administrator. If they cannot track your pension, then you need to contact the Pension Benefit Guaranty Corporation, http://www.pbgc.gov, and you need to give them the information you have and your SSN and they will have to track the pension proceeds down. You were correctly told that the money is backed by the government and when a pension cannot be located or if your company could not locate you to pay you out, the money or information is turned over to the PBGC by law and they will assist you in trying to track it if the benefit administrator from the company cannot assist.