My employer has suspended me (since last Wednesday afternoon) for an alleged violation of a retaliation
policy in the employee handbook
. When I looked in the handbook at home later that evening, there is nothing at all in the section on retaliation that states what I did was even remotely close to retaliation.
Their policy on retaliation states that, in the event of harassment (sexual or physical) and discrimination
, if a co-worker (or customer) files a complaint, the the person who the complaint is made against is not to retaliate at all against the complaint.
My situation was, in the pharmacy where I work as a pharmacist, I was informed of an "alleged" complaint a patient made that I did not do something she asked me to do. When I checked my notes in her patient profile, I saw that I did indeed send the request to her doctor (as she asked) for her medication refills. I would like to add that this patient is generally cordial and friendly towards me.
The next week, the patient came in when I was working, and as she was customarily cordial and friendly to me, I said the following (sic):
"TF, I heard there was an issue with a request that you made to me last week. It appears that you thought I didn't do something you asked me to, I thought I did (it), but if there was a misunderstanding and I didn't (do it), I apologize."
The patient gladly accepted my apology, and even said she couldn't believe her comments got escalated to a written complaint.
So my question is, is this attempt to clarify a misunderstanding and apologize to valued patient still considered retaliation, even though the employee handbook does not address this specific issue at all?