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Medicare is extremely hard to deal with. You really have only two choices. The first one is to hire a lawyer and turn it over to them. However, the second one is actually almost as productive and that is to contact the officer of your US COngressman and ask the office staff for their help.
This is a good way to get Medicare (and if you ever need it, Social Security) moving on something. It also has the advantage of working relatively fast and not costing anything.
However, once you get them involved don't contact them without a specific purpose and, even then, do it as rarely as possible. They are usually glad to help but they are always busy and the more you contact them the less likely they are to help and at some point they just tell you "We can't do anything" and stop.
However, if you just let them work on it at their speed then you have an 80%+ chance of them getting it resolved.
If your question has been answered then I'd offer my best wishes to you and ask that you please not forget to leave a Positive Rating so I receive credit for my work.
Of course, please feel free to ask any follow up questions in this thread. I want to be sure that all of your questions are answered. In addition, once you issue your Positive Rating the question will lock open and no longer time out so you can come back to it anytime in the future if you think of any follow ups.