Employment Law Questions? Ask an Employment Lawyer.
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The choice on whether to keep or terminate an attorney is always the client's. The attorney can't refuse to allow you to terminate them but they can hold you to whatever payment is in the contract as well as the ability to make a claim for attorney's fees under a theory of law known as "quantum meruit".
If the attorney refuses to stop working on the case you can file a complaint with the State Bar at http://www.calbar.ca.gov/Attorneys/LawyerRegulation/FilingaComplaint.aspx
Sorry, the way it read above I thought it was an attorney.
Everything else still applies with the exception that you would file a complaint at http://www.insurance.ca.gov/01-consumers/101-help/index.cfm
Note that the menu bar there also has a section for complaints. I am having a problem opening the website but that is probably because I have so many blockers and safeguards on my computer.