Customer: Hi, I have a question regarding my residency program
JA: Thanks. Can you give me any more details about your issue?
Customer: we have two semi-annual meeting with program director and during each visit, beside belittling, discrediting and threatening to put me on remidiation, he doesn't say anything else. when I inquire about the facts, he gets so mad, for instance , despite great oral and written feedback from attendings, He was quite unhappy with my performance especially in the area of professionalism. I scored below average from my peers in professionalism where as last year I had no problems in this areas. He asked me why did I have problems with professionalism? First I asked him to educate me on how these survey number work. I stated that many of my evals were not in yet in and was wondering if that would somehow contribute to the lower score? He got really mad at me and told me I’m always looking for an excuse or to blame the system for my poor performance, that I’m here to fit into the system and not necessarily change the system, these numbers are from overall evaluations by attendings, peer review
and “the committee” all of whom are unhappy with me etc.I responded that I’m sorry if it came across as excuses, that I was just confused because my written evals and oral evals don’t quite match up to these numbers and I’m very confused as to what to work on to improve this because no one has told me about bad behavior on my part.Then he went on to explain that one of my biggest problems is that I am too persistent, continuously seeking details which frustrate him and “the corporate” and I need to stop it “right here and now”. He gave an example of one of the meetings we had with the class about changing the floor schedule for the first time and there was ambiguity for me so I was asking questions (there are still questions and ambiguity for all us residents on this topic) and he cut me off when I was asking James. He told me today he did that on purpose because he thought I was asking too many questions and he needed to “shut me down”.He said that if my unprofessional behavior continues, I’ll face remediation. I don’t even know what that would consist of because I have never been informed that I’ve been unprofessional, or that there are instances of unprofessional behavior.As I told Dr. Trim, I ask for feedback from every one of my attendings twice per rotation, and I have never had anyone tell me I was unprofessional or that there were specific behaviors I needed to change.I don’t know who to refer to and how change anything when he doesn’t give me any specific example of unprofessional behavior besides asking too detailed questions and that there are general reviews from the committee.
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