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Unfortunately yes, they can legally refuse to fill out the paperwork. Doctors and medical professionals cannot be compelled to fill out paperwork for any sort of insurance claim that require they make a medical opinion.
I do wish I could tell you differently here, but you'll need to find a different doctor to complete the paperwork. The most likely candidate would be a specialist regarding your back.
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Hello, I wanted to check in and make sure that there was not any additional information that you required.
If you need further assistance, please use REPLY and ask me for any additional information you may need. If not, take care and have a great day.